Developing the Customer Oriented Organisation

Three Trends 

Organisations are facing three trends which have major impact on their business:

° Customer orientation: trends show a shift from Mass to Individual; from Producer to Consumer. As a result organisations increasingly have to focus on developing a customer oriented organisation.
 

° Verticalisation: trends show a shift from Push to Pull. Organisations increasingly have to focus on verticalisation and collaboration to be able to synchronise supply and demand.
 

° Digitalisation: trends show a shift from Indirect to Direct. As a result organisations increasingly have to focus on digitalisation and visualisation of their business processes.

     We support you to transform your business towards a Customer Oriented Organisation.